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Join nowFrequently Asked Questions – Hello Salt And Linen
Frequently Asked Questions — Hello Salt and Linen
What is Hello Salt and Linen?
Hello Salt and Linen (HL) is an independent online boutique offering coastal-inspired women's and men's clothing, jewelry, and everyday accessories. Our official website is hellosaltandlinen.com.
How do I choose the right size?
Compare your measurements with the size information on the specific product page. Measurements and fit vary by style. Contact j.miller@hellosaltandlinen.com if you need help before ordering.
Where can I find materials and care instructions?
Look in the product description for fabric composition and care instructions. Follow the instructions listed for your item.
How do I check color and size availability?
Select your desired color and size on the product page and check the availability shown for that variant. Availability can change; replenishment dates are not guaranteed.
What are the shipping times and charges?
Our published shipping policy states that processing normally takes 2–5 business days before shipping. Once shipped, most orders arrive within 7–14 business days, depending on location. Holidays, high-volume periods, weather, customs, and carrier delays may affect these estimates. Shipping charges are calculated at checkout based on order size and destination. Check checkout for availability to your delivery address.
Can items arrive separately?
Yes. Multiple items may ship separately and arrive in different packages because orders are fulfilled through supplier and fulfillment partners.
How can I track my order?
A tracking number is emailed when your order ships. If you need help locating tracking information, contact us with your order number.
What is the return policy?
Our published refund policy accepts returns within 14 days of delivery for unworn, unwashed items with tags attached. Final-sale items, swimwear, intimates, and items outside that window or showing wear are excluded. To start a return, email j.miller@hellosaltandlinen.com with your order number and reason. For a damaged or incorrect item, contact us within 7 days of delivery with photos. Customers pay return shipping unless the item was damaged or incorrect. Direct exchanges are not offered. Review the current refund policy at https://hellosaltandlinen.com/policies/refund-policy before returning anything. Do not send returns to our business correspondence address without return instructions.
How do I use a promotional code?
Enter a valid code in the discount-code field at checkout and apply it before paying. Eligibility and whether discounts can be combined depend on the offer; check the final order total before completing payment.
How can I contact HL?
Email j.miller@hellosaltandlinen.com, call +1 402-503-1700, or use https://hellosaltandlinen.com/pages/contact. Include your order number for order questions.